TIP TOOLS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CueWorld Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘CueWorld Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO BOX 5179 Hallidays Point NSW 2430. Our ABN is 27 675 794 724. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

CueWorld Pty Ltd (ACN 675 794 724 / ABN 27 675 794 724) ("CueWorld", "we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act), and the Spam Act 2003 (Cth).

This policy explains how we collect, use, store, disclose and protect personal information when you use our website at cueworld.com.au or otherwise interact with us. By using our website or providing us with personal information, you agree to the handling of your personal information in accordance with this policy.

We may update this policy from time to time. Material changes will be notified by posting on this page and, where practicable, by email to registered customers. The "Last updated" date at the top shows when this policy was last revised.

1. What information we collect

We may collect the following kinds of personal information:

• Identity and contact information — name, job title (where relevant), email address, postal/delivery address, phone number.
• Account information — username, password (stored as a salted hash), purchase history, preferences and saved items.
• Transaction information — billing address, order details, and payment confirmation (we do NOT store your full credit card number — see section 5).
• Demographic information — postcode, age range (where supplied), interests and preferences relevant to product recommendations.
• Survey, feedback and marketing information — responses to surveys, customer feedback, and marketing preferences.
• Technical information — IP address, browser type, device identifiers, pages visited, referring site, and timestamps (collected via cookies and analytics tools, see section 6).

We collect this information directly from you when you create an account, place an order, contact us, subscribe to marketing, or participate in a survey. Where information is collected from third parties (for example, fraud-check services or social log-in providers), we will tell you at the time of collection.

We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.

2. Why we collect it and what we do with it

We collect and use personal information for the following primary purposes:

• to set up and manage your customer account;
• to process orders, payments, refunds and returns;
• to deliver goods to you and communicate about your orders;
• to provide customer support and respond to your enquiries;
• to improve our products, services and website (including by reviewing aggregated analytics);
• to comply with our legal obligations (including tax, accounting and consumer protection law);
• to detect, investigate and prevent fraud or other unlawful activity;
• with your consent, to send you marketing about our own products, special offers and events;
• with your consent, to invite you to participate in market research; and
• where you have specifically opted in, to share offers from carefully selected third parties.

We rely on your consent for direct marketing under the Spam Act 2003 (Cth). You can withdraw consent at any time using the unsubscribe link in any marketing email or by emailing us at enquiries@cueworld.com.au.

3. Disclosure and overseas transfers

We may disclose your personal information to:

• Service providers acting on our behalf — including our e-commerce platform provider (Neto by Maropost), payment processor (Stripe), shipping carriers (Australia Post and others), email and marketing platforms, and IT support providers;
• Government bodies or regulators where required or authorised by law (for example, in response to a lawful request from the police, the ACCC or the OAIC); and
• Professional advisers such as our lawyers, accountants and auditors, under appropriate confidentiality obligations.

Some of these service providers may store or process information in countries other than Australia, including the United States (Stripe). Our e-commerce platform Neto by Maropost is operated by Maropost Inc., a Canadian-headquartered company with Australian operations; data processed via our store may be handled across Maropost's regional infrastructure. Where personal information is sent overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs.

You can read more about how our key processors handle your data here: Stripe — https://stripe.com/privacy ; Maropost — https://www.maropost.com/privacy-policy/.

We do not sell your personal information to third parties.

4. Automated decision-making

We do not use solely automated decision-making to make decisions about you that have a legal or similarly significant effect. Where we use automated tools (for example, fraud-check filtering at checkout), a human reviews the outcome before any action is taken that materially affects your order.

5. Payment information

We use Stripe to process payments. Card details are entered into Stripe's secure payment fields and transmitted directly to Stripe — they do not pass through or get stored on our servers. Stripe collects identifying information about the devices that connect to its services and uses that information to operate and improve its services, including for fraud detection. You can read Stripe's privacy policy at https://stripe.com/privacy.

We retain transaction records (without full card numbers) for the period required by Australian tax and consumer protection law (generally seven years).

6. Cookies and tracking

A cookie is a small file placed on your device when you visit a website. We use cookies for:

• Essential / functional purposes — keeping you logged in, remembering items in your cart, and securing your session. These cookies are necessary for the website to function.
• Analytics — understanding how visitors use the site (e.g., Google Analytics) so we can improve content and performance. We use IP-masking where available.
• Marketing — measuring the effectiveness of advertising campaigns and, where you have consented, showing you relevant offers.

You can accept, refuse or delete cookies through your browser settings. Refusing some cookies may prevent parts of the site from working as intended.

7. Links to other websites

Our website may contain links to other websites. Once you leave our site, this policy no longer applies. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy statement on any other site you visit.

8. Security and data retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures are summarised in our separate Security Policy.

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as required by law (whichever is longer). When information is no longer required, we destroy or de-identify it.

9. Notifiable Data Breaches

We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). If we experience an eligible data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

10. Accessing and correcting your information

Under APPs 12 and 13, you have the right to:

• request access to the personal information we hold about you; and
• request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email us at enquiries@cueworld.com.au. We will respond within a reasonable time (usually within 30 days). There is no charge to access your information, though in some circumstances a reasonable cost-recovery fee may apply for very large requests.

11. Controlling marketing

You can opt out of direct marketing at any time by:

• clicking the unsubscribe link at the bottom of any marketing email;
• updating your communication preferences in your account; or
• emailing enquiries@cueworld.com.au.

We will action opt-outs as quickly as practicable. Opting out of marketing does not stop us from sending you transactional messages (e.g., order confirmations).

12. Complaints

If you believe we have breached the APPs or mishandled your personal information, please email enquiries@cueworld.com.au with details. We will respond within 5 business days and aim to resolve any complaint within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: https://www.oaic.gov.au

13. Contact

Privacy enquiries:

CueWorld Pty Ltd

ACN 675 794 724 | ABN 27 675 794 724

Registered Office: Peakhurst NSW 2210, Australia

Email: enquiries@cueworld.com.au