CueWorld Pty Ltd (ACN 675 794 724 / ABN 27 675 794 724) ("CueWorld", "we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act), and the Spam Act 2003 (Cth).
This policy explains how we collect, use, store, disclose and protect personal information when you use our website at cueworld.com.au or otherwise interact with us. By using our website or providing us with personal information, you agree to the handling of your personal information in accordance with this policy.
We may update this policy from time to time. Material changes will be notified by posting on this page and, where practicable, by email to registered customers. The "Last updated" date at the top shows when this policy was last revised.
1. What information we collect
We may collect the following kinds of personal information:
- Identity and contact information — name, job title (where relevant), email address, postal/delivery address, phone number.
- Account information — username, password (stored as a salted hash), purchase history, preferences and saved items.
- Transaction information — billing address, order details, and payment confirmation (we do NOT store your full credit card number — see section 5).
- Demographic information — postcode, age range (where supplied), interests and preferences relevant to product recommendations.
- Survey, feedback and marketing information — responses to surveys, customer feedback, and marketing preferences.
- Technical information — IP address, browser type, device identifiers, pages visited, referring site, and timestamps (collected via cookies and analytics tools, see section 6).
We collect this information directly from you when you create an account, place an order, contact us, subscribe to marketing, or participate in a survey. Where information is collected from third parties (for example, fraud-check services or social log-in providers), we will tell you at the time of collection.
We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.
2. Why we collect it and what we do with it
We collect and use personal information for the following primary purposes:
- to set up and manage your customer account;
- to process orders, payments, refunds and returns;
- to deliver goods to you and communicate about your orders;
- to provide customer support and respond to your enquiries;
- to improve our products, services and website (including by reviewing aggregated analytics);
- to comply with our legal obligations (including tax, accounting and consumer protection law);
- to detect, investigate and prevent fraud or other unlawful activity;
- with your consent, to send you marketing about our own products, special offers and events;
- with your consent, to invite you to participate in market research; and
- where you have specifically opted in, to share offers from carefully selected third parties.
We rely on your consent for direct marketing under the Spam Act 2003 (Cth). You can withdraw consent at any time using the unsubscribe link in any marketing email or by emailing us at enquiries@cueworld.com.au.
3. Disclosure and overseas transfers
We may disclose your personal information to:
- Service providers acting on our behalf — including our e-commerce platform provider (Neto by Maropost), payment processor (Stripe), shipping carriers (Australia Post and others), email and marketing platforms, and IT support providers;
- Government bodies or regulators where required or authorised by law (for example, in response to a lawful request from the police, the ACCC or the OAIC); and
- Professional advisers such as our lawyers, accountants and auditors, under appropriate confidentiality obligations.
Some of these service providers may store or process information in countries other than Australia, including the United States (Stripe). Our e-commerce platform Neto by Maropost is operated by Maropost Inc., a Canadian-headquartered company with Australian operations; data processed via our store may be handled across Maropost's regional infrastructure. Where personal information is sent overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs.
You can read more about how our key processors handle your data here: Stripe — https://stripe.com/privacy ; Maropost — https://www.maropost.com/privacy-policy/.
We do not sell your personal information to third parties.
4. Automated decision-making
We do not use solely automated decision-making to make decisions about you that have a legal or similarly significant effect. Where we use automated tools (for example, fraud-check filtering at checkout), a human reviews the outcome before any action is taken that materially affects your order.
5. Payment information
We use Stripe to process payments. Card details are entered into Stripe's secure payment fields and transmitted directly to Stripe — they do not pass through or get stored on our servers. Stripe collects identifying information about the devices that connect to its services and uses that information to operate and improve its services, including for fraud detection. You can read Stripe's privacy policy at https://stripe.com/privacy.
We retain transaction records (without full card numbers) for the period required by Australian tax and consumer protection law (generally seven years).
6. Cookies and tracking
A cookie is a small file placed on your device when you visit a website. We use cookies for:
- Essential / functional purposes — keeping you logged in, remembering items in your cart, and securing your session. These cookies are necessary for the website to function.
- Analytics — understanding how visitors use the site (e.g., Google Analytics) so we can improve content and performance. We use IP-masking where available.
- Marketing — measuring the effectiveness of advertising campaigns and, where you have consented, showing you relevant offers.
You can accept, refuse or delete cookies through your browser settings. Refusing some cookies may prevent parts of the site from working as intended.
7. Links to other websites
Our website may contain links to other websites. Once you leave our site, this policy no longer applies. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy statement on any other site you visit.
8. Security and data retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures are summarised in our separate Security Policy.
We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as required by law (whichever is longer). When information is no longer required, we destroy or de-identify it.
9. Notifiable Data Breaches
We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). If we experience an eligible data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
10. Accessing and correcting your information
Under APPs 12 and 13, you have the right to:
- request access to the personal information we hold about you; and
- request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email us at enquiries@cueworld.com.au. We will respond within a reasonable time (usually within 30 days). There is no charge to access your information, though in some circumstances a reasonable cost-recovery fee may apply for very large requests.
11. Controlling marketing
You can opt out of direct marketing at any time by:
- clicking the unsubscribe link at the bottom of any marketing email;
- updating your communication preferences in your account; or
- emailing enquiries@cueworld.com.au.
We will action opt-outs as quickly as practicable. Opting out of marketing does not stop us from sending you transactional messages (e.g., order confirmations).
12. Complaints
If you believe we have breached the APPs or mishandled your personal information, please email enquiries@cueworld.com.au with details. We will respond within 5 business days and aim to resolve any complaint within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
13. Contact
Privacy enquiries:
CueWorld Pty Ltd
ACN 675 794 724 | ABN 27 675 794 724
Registered Office: Peakhurst NSW 2210, Australia
Email: enquiries@cueworld.com.au
